Question 1

What is Oasis?

Accepted Answer

Oasis is an online platform designed to simplify backyard shopping by connecting you with verified retailers offering a wide range of hot tubs, pools, saunas, and cold plunge tubs across Canada and the U.S

Question 2

Is Oasis available in my country/region?

Accepted Answer

Oasis currently operates in the United States and Canada. Availability may vary depending on the seller's shipping policies.

Question 3

Do you sell the products directly?

Accepted Answer

No. Oasis does not sell products directly. All items are sold by independent, verified retailers through our platform.

Question 4

Is Oasis secure?

Accepted Answer

Yes. All sellers must undergo a verification process to ensure they are legally registered businesses. Payments are processed securely, and buyer information is protected.

Question 5

How do I create an account?

Accepted Answer

Buyers and sellers can create an account by clicking the “Log In” button on the Oasis homepage and following the registration steps. Sellers must also complete the verification process before listing products.

Question 6

I forgot my password. How can I reset it?

Accepted Answer

Click on “Forgot Password” at the login page and follow the instructions to reset your password securely.

Question 7

How do I contact Oasis support?

Accepted Answer

You can reach Oasis support through the “Contact Support” page.

Question 8

Can I deactivate or delete my account?

Accepted Answer

Yes. Account deactivation or deletion requests can be submitted through Oasis support.

Question 9

Who can sell on Oasis?

Accepted Answer

Only legally registered and verified businesses are permitted to sell on Oasis.

Question 10

Is shipping included in the price?

Accepted Answer

Shipping terms are determined by each individual seller. In certain cases, shipping may be included in the listed price; in others, it may be calculated separately. Buyers are responsible for reviewing the shipping information provided on the product listing or contacting the seller directly to confirm applicable charges.

Question 11

Does Oasis handle delivery or installation?

Accepted Answer

No. Delivery and installation are handled directly by the seller. Buyers should confirm these details with the seller prior to purchase.

Question 12

What payment methods are accepted?

Accepted Answer

Accepted payment methods may differ depending on the seller. In most cases, major credit cards are supported. Buyers are advised to verify available payment options during checkout.

Question 13

Where can I find help if I have issues with an order?

Accepted Answer

For product, shipping, or delivery questions, please contact the seller directly using the “Message Seller” option on the product page. For account or platform-related issues, contact Oasis support.

Question 14

How do I contact the seller?

Accepted Answer

Each product listing includes a “Message Seller” option, allowing you to reach the seller directly for questions about products, delivery, or after-sales support.

Question 15

How do I verify my business?

Accepted Answer

To sell on Oasis, businesses must complete our verification form and submit proof of legal registration. Once approved, your store will be activated and you may begin listing products.

Question 16

Is it free to list my products?

Accepted Answer

Yes. Listing products on Oasis is completely free. Sellers can create accounts, upload products, and sell without any fees.

Question 17

How do I list my products?

Accepted Answer

Once your account is approved, you can upload product details, photos, and specifications through the seller dashboard. Our filter system helps buyers find your products more easily.

Question 18

Can I advertise or boost my listings?

Accepted Answer

Yes. Oasis offers tiered advertising packages that allow sellers to feature or promote their listings to reach more buyers.

Question 19

How is my personal information protected?

Accepted Answer

Oasis uses industry-standard encryption and secure servers to protect your personal and payment information. All transactions are processed through Stripe, a trusted global payment provider.

Question 20

Do you share my information with third parties?

Accepted Answer

No. Oasis does not sell or share personal data with third parties for marketing purposes. Information is only shared as necessary to process orders or comply with legal requirements.

Question 21

Do you store my payment information?

Accepted Answer

No. Oasis does not store credit card or banking information. All payment details are securely processed and managed by Stripe.

Question 22

Can I request my data to be deleted?

Accepted Answer

Yes. You may request the deletion of your personal information by contacting Oasis support.

Question 23

Does Oasis use cookies or tracking?

Accepted Answer

Yes. Oasis uses cookies and similar technologies to improve site functionality, personalize your experience, and analyze traffic. You can manage your cookie preferences through your browser settings.

Frequently Asked Questions